1. What type of thread does GetTarps.com� use in their manufacturing?
"We exclusively use "Tenara�" brand thread even though it is approximately 15 times the cost of polyester or nylon because of the reasons below:
Why Does Stitching Fail?
Outdoor fabric products are exposed to ultraviolet (UV) radiation, cleaning agents, pollution, saltwater, air, rain and snow. While these elements affect both fabric and seam thread, the thread usually fails first. Traditionally, polyester thread has been used, requiring re-stitching every few years. Today's fabrics last 5 to 10 years. Why not have seams that last just as long?
Why is GORE� TENARA� thread Different?
Made from expanded PTFE (a unique polymer, very different from polyester), GORE� TENARA� thread is non-aging and will not deteriorate from exposure to the elements - even after years of exposure. More Info Here
Sewing threads were exposed to the elements in the Arizona, USA desert over three (3) years. While other threads lost over one half of their strength, GORE� TENARA� thread maintained 100% of its strength.
2. What type of warranty does www.GetTarps.com� offer?
We give a 5 year warranty on our workmanship. Lifetime on the seams! Our corporate mission is to make sure 100% or our customers are happy with our products. Please read:
All statements and technical information are based on information given from other sources that have statement much like this tied to their products. In other words, The Following is made in LIEU of all warranties Express or Implied, including the Implied warranties of Merchantability and Fitness for a Particular purpose: GetTarps.com�s only obligation is to replace the quantity of product that is defective. This is GetTarps.com�s sole discretion and assumes no obligation other than replacing the product as a �Customer Service Gesture�. GetTarps.com� will not be held liable for any injury, loss, or damage, direct or consequential, arising out of the use of or inability to use the product. Before using the user must determine the suitability of the product for his or her intended use.
3. What is the normal factory lead-time on your products?
We ask "You the customer" when you need our product and try to fit it into our manufacturing schedule. Normally we have very FAST shipping!
4. What is your return policy?
Since 99% of our products are custom in nature we do not take back any product unless there is a defect in material or workmanship. If there is a defect in material or workmanship we would have to know about the issue in 14 days after receipt of product. Please refer to question # 2.
5. What kind of payment do you require?
We take Visa, MasterCard, American Express, cash in advance, wire transfer, certified check, government credit card . All orders need to be paid for 100% before we start manufacturing unless other terms are worked out in writing before the manufacturing process starts.
6. What size tarps and covers do you manufacture?
Any size you can think of but we like to stick to sizes that the customer can handle. Sometimes the heavy weight of a large Tarp is very hard to handle. We will quote any quantity...1 or 10,000.
7. Do you participate in government contracts?
Yes and we are a 100% woman owned Small Business and Hub Zone certified. Our Duns Number is: 167668255, Our cage Code is: 32DB4
8. What types of products do you manufacture?
Truck Tarps, Boat Covers, Special Bags, Skate Board Ramp Tarps and Covers, Lift Covers and Tarps, Sod Tarps, Dump Bags, Pallet Tarps, AC Covers, Wind Break Tarps, Industrial Curtains, Outdoor Kitchen Covers, Hay Covers and Tarps, Lumber Tarps, Steel Tarps, Custom Car Covers and Tarps, Athletic Field covers, Construction Tarps and Covers, Containment Tarps, Curing Covers, Divider Curtains, Firewood Covers, Grain Covers, Excavating Covers, Gymnasium Floor Covers, Roof Covers and tarps, Machinery Covers and Tarps, Debris Collector Bags, Sand Blasting Tarps, Sweat Lodge Covers and Tarps, Temporary Shelter Covers, Tire Covers for Forklifts, Tractor Covers, Demolition Tarps and Covers, Kiosk Covers, Bimini Tops, Rock Wall Covers, and many many more!!!
9. What types of industries have you served?
Construction Industry, Chemical Plants, Offshore Oil Industry, Institutions, Hospitals, Food Manufacturers, Trucking Industry, Seed Corn Farming, Transportation Industry, All Government industries. We focus on MRO (maintenance repair organization) or OEM (Original Equipment Manufacturers) companies?